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Support Processes & Procedures

Find easy-to-use tools and guidelines that help you manage and get the most from your plan membership. SilverScript is dedicated to working with you and your pharmacist to help you understand your plan, make the most of your benefits, and take your prescription drugs properly and safely.

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  • Have Questions
  • Call us toll-free, 24 hours a day, 7 days a week.
    TTY users 1-866-552-6288

Support Process

Caremark.com is your convenient online resource for ordering prescriptions, learning more about your plan benefits and getting the most value from your prescription drug plan. We are dedicated to helping you manage your benefits effectively and take your prescriptions safely. Visit often to stay informed about health issues, find savings opportunities and even ask a pharmacist about your prescription drug questions.

Go to Resources


Temporary ID Card

When Medicare approves your membership in a SilverScript plan, you will receive a permanent membership card and can begin using your benefits. The card usually arrives 10-14 days following approval. Until your permanent card arrives, create a Temporary ID Card with this handy tool.

Create a Card

Temp Id Card

CVS ExtraCare® Health Card

You will receive a complimentary CVS ExtraCare® Health Card when you enroll in a SilverScript plan. The ExtraCare Health Card helps stretch your savings even further when you shop at any of more than 7,500 CVS/pharmacy stores nationwide1 or online at www.cvs.com2

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Here is your source for timely news about SilverScript and your plan, including updates and reminders about Medicare Enrollment Periods and how generic drugs can save you money. Follow these and other news stories to stay informed.

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Health Wellness

Health & Wellness

Whether you're interested in healthy living, drug interaction and safety issues, or challenging health-related surveys and quizzes, this section is your ticket. Browse a wide range of topics—you’re sure to find something of interest.

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1Internal SilverScript Insurance Company report, dated June 2013

2You are not obligated to fill your prescriptions at a CVS/pharmacy in order to use the CVS Caremark ExtraCare Health card.

  • Have Questions? 1-866-362-6212

  • Call us toll-free, 24 hours a day, 7 days a week. TTY users call 1-866-552-6288
    FAQsContact Us

SilverScript Email Reminders

Sign up to get personalized enrollment reminders and Medicare Part D information about prescription drug plans right in your inbox:

  • Important Enrollment Period Notifications
  • Detailed SilverScript Plan Information
  • Monthly Health and Wellness Newsletters
  • Other Important Medicare Part D Information

We don’t want you to forget about enrolling in a Medicare Prescription Drug Plan now that you’re turning 65. But even if you do, SilverScript will make sure to remind you that your Initial Enrollment Period begins three months before the month you turn 65, during your birthday month and continues up to three months after your birthday month.

Your information will never be sold, and how we
treat your information conforms to our privacy
policy found here. You can control the content
of your email reminders using the SilverScript
Preference Center at any time. Your opt-in status
remains active until you unsubscribe to
communications from SilverScript. You can
unsubscribe from these messages at any time.

Thank you for joining our e-mail program
Be sure to check your inbox for enrollment reminders
and Medicare Part D information from SilverScript.

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Use the Plan Advisor to help you choose the right plan. Begin by selecting the statement below that best describes what you want from your Medicare prescription drug plan. Based on the statement you choose, the Plan Advisor will highlight the recommended SilverScript plan so you may compare it to the remaining SilverScript plans.

Plan Advisor
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Thank you for using the Plan Advisor. Based on the statement you selected, the most appropriate SilverScript plan is highlighted based on your specific needs. The key differences highlighted by the Plan Advisor are intended only as a basic guideline. Because there are other factors to consider, please review each plan before deciding on the plan that’s right for you and your budget.

See Plan Details

  • Select State:

  • Select Drug: