For SilverScript Members
We’re happy to have the opportunity to support your prescription drug coverage needs. This section of the site contains resources and tools you can use to simplify your coverage and get the most value from your plan.
How to Use SilverScript.com
SilverScript.com is your go-to location to get support and learn more about your plan features and benefits. You can use this site to:
- Make a one-time premium payment
- Find an in-network pharmacy
- Print a temporary ID card
- Access and print plan documents and forms
How to Use Caremark.com
SilverScript has selected as our secure member website. With your Caremark.com account you can access tools that make managing your prescription easier. Through Caremark.com you can:
- Find accurate pricing for covered drugs
- Research options that might save you money
- Sign up for delivery of your medications by mail
- Go Paperless! Access your Explanation of Benefits (EOB) online
Common Questions
To change your address, call us toll free at 1-866-235-5660. Customer Care representatives are available 24 hours a day, 7 days a week. (TTY: 711)
To find out if your drug is covered start by reviewing the comprehensive formulary for your SilverScript plan. The comprehensive formulary is our complete list of prescription drugs we cover.
As members of the CVS Health® family of companies, SilverScript® Insurance Company and CVS Caremark® work together to provide you with quality prescription drug coverage that includes the services you need to easily manage your benefits.
To register at you will need your SilverScript member ID or a CVS Caremark mail order prescription number.
To get started with automatic premium payments, call us toll free at 1-866-824-4055. Representatives are available 24 hours a day, 7 days a week. (TTY: 711)
To change your credit card, call us toll free at 1-866-824-4055. Representatives are available 24 hours a day, 7 days a week. (TTY: 711)
To review your premium payment history, call us toll free at 1-866-824-4055. Representatives are available 24 hours a day, 7 days a week. (TTY: 711)
It may take a month or more for automatic payments to begin. Please continue to pay your premium bills until you stop getting them in the mail.
One of the best ways to stay organized and cut down on clutter is to get your Explanation of Benefits (EOB) online instead of in the mail. On Caremark.com your EOB statements are neatly organized by month and year making it easy to view, print or save your EOBs at any time online.
You can have your maintenance medications (those medications you take regularly) delivered by mail. Choose standard mail delivery and your shipping is at no cost1.
1The typical number of days after the mail order pharmacy receives an order to receive your shipment is up to 10 days. Enrollees have the option to sign up for automated mail order delivery. If your mail order drugs do not arrive within the estimated time frames please contact us toll-free at
Phone Number1-866-235-5660, 24 hours a day, 7 days a week. TTY users call
TeleType Number 711.